Events & Training

Thistle Awards Categories 2001 - Hotel of the Year


Scottish Thistle Awards 2001 - Customer Care
Hotel of the Year

Winner - Highland Cottage
The Highland Cottage demonstrates a 100% commitment to customer care across every aspect of the business. High standards of hospitality are integrated into the management and development of the hotel, which is operated with a relaxed style and flair.

  The careful selection of staff, combined with an ongoing awareness of and consideration for staff needs and career development, have helped the Highland Cottage Hotel become a highly successful contributor to Scottish tourism.

Finalist - The Marcliffe at Pitfodels
The constant monitoring of customer needs and expectations is the hallmark of the Marcliffe at Pitfodels. Customer feedback plays a vitally important part in the management of the hotel and the Marcliffe staff career development programme fully reflects this. The Marcliffe at Pitfodels understands that it is an integral part of the overall Scottish product, and recognises its responsibility in providing a lead in the high standards of customer care. Repeat business is at around the 80% level, and The Marcliffe understands that high level customer care is what separates good hotels from great hotels.

View the past winners of the Thistle Awards:
Year 2000 Award winners
Academy of winners



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