Scottish Thistle Awards 2001 - Customer Care
Hotel
of the Year
Winner - Highland Cottage
The Highland Cottage demonstrates a 100% commitment to customer care across every aspect
of the business. High standards of hospitality are integrated into the management and development of
the hotel, which is operated with a relaxed style and flair.
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The careful selection of staff, combined with an ongoing awareness of and consideration for staff needs and career development, have helped the Highland Cottage Hotel become a highly successful contributor to Scottish tourism. |
Finalist - The Marcliffe at Pitfodels
The constant monitoring of customer needs and expectations is the hallmark of the Marcliffe
at Pitfodels. Customer feedback plays a vitally important part in the management of the hotel and the
Marcliffe staff career development programme fully reflects this. The Marcliffe at Pitfodels understands
that it is an integral part of the overall Scottish product, and recognises its responsibility in providing
a lead in the high standards of customer care. Repeat business is at around the 80% level, and The Marcliffe
understands that high level customer care is what separates good hotels from great hotels.
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