Scotland, Yours to Discover (online learning)
Developed in parthership with LearnDirect Scotland. Learn about Scotland with lots of opportunities to test your knowledge. The course covers the regions of Scotland, history, and geography.

Scotland - Yours to Discover.PDF 125 KB

Cairngorms Connections Online
Designed for anyone working in the tourism industry who comes into contact with visitors interested to know more about Cairngorms National Park, including local and national tourism operators, tourist information centre staff, tour guides, etc.

Cairngorms Connection Online PDF 183 KB

Ancestral Tourism Training Online

Key Features of this new online course include: accessible at a time that suits you; video clips and images; secure login; interactive and engaging and a discussion board.

Ancestral Tourism Online PDF 147 KB

Wildlife Tourism Training
Scotland’s natural heritage is one if its most important tourism assets, but visitors need high quality information and advice to help them enjoy it.

Day one helps you guide visitors to wildlife and natural heritage resources in your local area, and tells you how to access up-to-date information from local and national resources.
Day two gives participants the opportunity to experience the big outdoors with a wildlife expert.

Wildlife Tourism Training PDF 100 KB

Ancestral Tourism Training
Developed to recognise the increasing number of ‘ancestral tourists’ coming to Scotland to trace their ancestors, this one-day course has been developed for people working in the ‘frontline’ of tourism, providing information to visitors to make their stay more enjoyable.

It gives participants an introduction to Scotland’s ancestral tourism initiative and equips them with the skills and knowledge to provide advice and assistance to ancestral tourists locally.

Ancestral Tourism PDF 144 KB

Scotch Whisky Training
Amongst other things delegates learn about the art of blending and participate in some whisky tasting! Delivered as a half-day or full day session.

Scotch Whisky Training Half Day (PDF 68.5 KB)

Cairngorms Connections
Cairngorms Connections (CC) is a specially designed course, to provide information about the tourism product in Cairngorms National Park (CNP). It is aimed at staff, management and owners of local tourism businesses and other visitor-facing organisations, and has been designed as a half-day, (3 hour), classroom-based course. A series of CNP familiarisation trips is being arranged for later in the year to complement the course.

Cairngorms Connection PDF 183 KB

Loch Lomond and the Trossachs National Park Product Knowledge Workbook (Open learning)
Loch Lomond and the Trossachs National Park (LLTNP) is Scotland’s first National Park. This workbook is newly developed for tourism operators in and around the National Park, who receive questions about the Park from visitors.

Designed to be completed in your own time and at your own pace, the contents include: Management of the Park, geography, communities, know your market, attractions and activities.

Loch Lomond and Trossachs National Park Product Knowledge Park PDF 90 KB

National Park Welcome
'National Park Welcome' (NPW) is a half day course aimed at frontline staff working in the tourism industry. Focussing on Scotland’s National Parks, it offers participants the opportunity to develop a variety of skills from improving customer service standards to understanding and appreciating the environment around them.

National Park Welcome (PDF 95.7 KB)

Professional Development Award (PDA) in Visitor Attraction Operations
The PDA: Certificate in Visitor Attraction Operations has been developed specifically for those people employed within a Visitor Attraction. It was designed in partnership with the Association of Scottish Visitor Attractions (ASVA) to raise standards and provide staff with a Scottish Qualifications Authority nationally recognised qualification and encourage career development.

Visitor Attraction PDA (PDF 71.0 KB)

Sailing and Watersports Welcome
Sailing and Watersports Welcome has been developed to recognise this growing market and to ensure that all marine leisure and tourism operators are maximising the potential benefits to their business.  At the same time meeting the needs of the sailing and watersports visitors, through the provision of quality service and information.  

This one day workshop is for people working within the marine leisure sector, such as marina and watersports staff, people in frontline tourism businesses such as accommodation establishments, restaurants, pubs and visitor attractions located near to areas of sailing and watersports activity.

Sailing and Watersports Welcome PDF 121 KB

Children Welcome
Some tourism businesses welcome children and others attract children by accident or design, and sometimes the parents wish they hadn’t taken them in the first place!  This is tomorrow’s market today and doing it well can be profitable.

This one day workshop is aimed at all tourism businesses which accept children from B&Bsand hotels to visitor attractions and restaurants, and complements the VisitScotland’s Children Welcome Scheme.

Children Welcome PDF 151 KB

Anglers Welcome
Visitors who enjoy fishing like to be made to feel welcome - they appreciate having storage boxes for rods; a daily weather forecast; freezer facility for bait or catch; facilities for gutting or preparing catch, or facilities for washing fishing tackle. Equally important is the local knowledge of where to fish.

We need to ensure that the hospitality encountered by our visiting anglers meets, or preferably exceeds, their expectations.

This one day workshop is for frontline tourism operators, in particular accommodation providers, keen to attract visiting Anglers.  The workshop complements the QA Anglers Welcome Scheme.

Anglers Welcome PDF 130 KB

Film Crews Welcome
Developed by Tourist Board Training along with VisitScotland and Scotland's Film Officers to assist the tourism industry to make the most of Scotland's attraction as a film-destination.

This workshop is aimed at tourism operators keen to look after film crews working in their area and to provide an opportunity for businesses to identify together how they, individually and collectively as a community, can benefit from this valuable income to Scotland. The workshop complements VisitScotland's Film Crews Welcome Scheme.

Film Crews Welcome  PDF 133 KB