|
Arrival
1. Signing
- Directional signing to reception or entrance
- Clarity of notices
- Up-to-date information
- Cleanliness/maintenance of signs
- Language version of signs
- Advisory notices, closure of all/elements of attractions
- Use of corporate identity
[Top]
2. Appearance of Buildings/Appearance of Ticket Office (Tours)
- General decor/maintenance and repair
- Welcoming look
[Top]
3. Price display
- Relevant price display with full range of prices, concessions
- Location of price display
- Quality of display
[Top]
4. Welcome / Attitude / Efficiency of Staff (Reception/entrance staff)
- Warm, friendly welcome, attitude, professional style, good customer care
- Range of information given at time of payment
- Information given on prices, guide books
- Capability to cope with variety of languages
[Top]
5. Appearance of Staff (Reception/entrance staff)
- Corporate clothing and name badge, where appropriate
- Staff distinguishable and suitably dressed
- Smart and presentable appearance
[Top]
6. Interior Layout (Reception Area - not assessed for Historic Attraction / Historic House / Castle)
- Adequacy of entrance area
- Ease of access/egress
- Clear where to enquire/pay
[Top]
7. Decor / Maintenance (Entrance, pathways, ticket area, hall, etc)
- Quality and condition
- Good decorative order in keeping with attraction
- General maintenance, e.g. lighting, doors
[Top]
8. Cleanliness
- Litter bins and general tidiness
- Overall level of cleanliness in reception/arrival area
- Smart, tidy appearance
- High standard of housekeeping and attention to detail
[Top]
|
