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Leisure centre/Activity centre
This covers leisure pools, sports centres, outdoor pursuits such as horse riding, off-road driving, watersports, golf ranges, etc.
1. Orientation
- Clarity for visitors to obtain maximum benefit
- Authenticity/accuracy of information provided
- Evidence of information being updated
- Clear/concise information on guided tours, etc., where appropriate
- Overall feeling of attraction, understanding of theme, routes, etc
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2. Layout (Including Changing Rooms, if any)
- Sensible and understandable layout/route
- Clear instructions and explanations on layout
- Appropriate layout in relation to type of facility
- Adequacy of changing rooms, etc., where appropriate
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3. Audience level
- Information/activity capable of being understood by various levels of audience
- Physical needs of differing audiences, eg. children, elderly, disabled, etc
- Provision for both beginners and experienced visitors
- Provision caters for visitors of all ages
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4. Booking Procedure/Briefing Advice
- Easy to understand and effective advance booking procedure, where applicable
- Advice given at time of booking
- Printed information sent in advance of visit, where appropriate
- Clear and effective information on content, safety instructions, changing facilities
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5. Experience/Expectation of Activity
- Extent expectation of visit met
- Quality of experience and perceived value for money
- Extent length and content of experience fulfilled expectation
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6. Decor/Maintenance (Facility/Activity)
- Quality and condition
- Good decorative order in keeping with attraction
- General maintenance, e.g. lighting, doors, etc
- General maintenance, e.g. indoor areas, outdoor sites, changing rooms, pools
- Maintenance of general areas, e.g. corridors, stairs, etc.
- Maintenance of mechanical equipment
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7. Attitude/Efficiency/Knowledge of Staff (Leisure/Activity Staff)
- Warm, friendly manner, general attitude, professional style, good customer care, etc.
- Efficiency and expertise to deal effectively with questions, etc
- Recognition of differing levels of experience
- Visitors made to feel at ease, safety checks, etc
- Visitors given maximum benefit/enjoyment from visit
- Clear and easy to understand instructions
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8. Appearance of Staff (Leisure/Activity Staff)
- Corporate clothing and name badge, where appropriate
- Staff distinguishable and suitably dressed
- Smart and presentable appearance
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9. Equipment (Where applicable)
- All necessary equipment is provided
- Easy to understand and clear instruction on use, whether printed or verbal
- Maintenance of all equipment provided
- Physical needs considered, e.g. children, disabled, elderly, etc.
- Quality of equipment
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10. Internal Signing (Directional signs) (where applicable)
- Ease of use, quality, presentation, etc
- Layout of information
- Visual content awareness and language versions
- Use of corporate identity, where appropriate
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11. Balance/Mixture of Activities and Facilities
- Appropriate balance of individual components in enhancing the overall visit
- Balance of individual components in relation to the overall theme/topic
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12. Cleanliness
- Litter bins and general tidiness
- Overall level of cleanliness
- Smart, tidy appearance
- High standard of housekeeping and attention to detail
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