|
Code of practice for Visitor Attractions
The Owners and management have undertaken:
| 1. |
To display this Code of Practice to comply with the following provisions of the code. |
| |
|
| 2. |
To describe accurately to all visitors the amenities, facilities and services provided in any advertisement, brochure or any other printed means, and to indicate any significant restrictions on entry. |
| |
|
| 3. |
To display clearly at public entry points any charges for entry (including service charges and taxes where applicable) and whether there are any additional charges for individual attractions, and hours of operation (opening and closing). |
| |
|
| 4. |
To manage and, where appropriate, staff the Attraction in such a way as to maintain a high standard of customer care, cleanliness, courtesy and maintenance to ensure visitor safety comfort and service. All staff who meet visitors should be recognisable as employees. |
| |
|
| 5. |
Where appropriate to the nature, scale and location of the Attraction, to provide adequate toilet facilities, coach and car parking and catering arrangements. |
| |
|
| 6. |
To give due consideration to access and other provision for people with special needs, and to make suitable provision where practicable. |
| |
|
| 7. |
To deal promptly and courteously with all enquiries, requests, reservations, correspondence and complaints from visitors. |
| |
|
| 8. |
To provide public liability insurance or comparable arrangement and to comply with all applicable planning, safety and other statutory arrangements. |
| |
|
| 9. |
To adhere to a relevant environmental Code of Conduct where a wildlife element is offered as whole or part of their experience. This must be clearly displayed for visitor reference and may be included in promotional literature. |
| |
|
| 10. |
To adhere to the Scottish Outdoor Access Code and Scottish Marine Wildlife Watching Code where applicable. |
| |
|
| 11. |
To comply with the Package Travel Directive where relevant |
Please note, participation in the VisitScotland Green Tourism Business Scheme and membership of relevant trade associations are encouraged e.g. WildScotland, Association of Scottish Visitor Attractions, Activity Scotland.
|
