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The report is a detailed assessment of where your business is at the time of the visit.
Many participants in the scheme are happy to look at the report, ascertain they have attained/retained their star level and file it away.
For well-established businesses, scoring comfortably and consistently within a grading band over a period of time, this is understandable.
However, for newer businesses and new entrants, businesses with quality issues to address and businesses needing and/or wanting to improve, the report can be used effectively in several ways as a tool to improve your business performance:
- As a lever to motivate and encourage staff
- To take to your bank manager to justify borrowing money for improvements
- As an indicator of where to prioritise improvements in working practices
- As a pointer where to invest in capital projects
- As a template for staff and management training
- As a detailed illustration of where to spend money to achieve a higher grade if desired
- As a benchmark of your own performance as a manager/owner
Used year on year, the reports can offer a clear picture of progress within the quality grading bands or from one grading award to another, charting the progress in a clear and detailed manner.
Standards and targets to achieve can be set by taking one year’s report as a benchmark and resolving to improve the scores. Taken separately, each section can be tackled to achieve an overall higher score.
If you have received your report and have any queries or comments please email: qainfo@visitscotland.com or telephone 01463 723040.
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