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With increased investment, the Quality & Standards department will continue to focus on skills and training.
While the primary public sector remit in this area lies with the Enterprise Networks, Quality & Standards will continue to advocate the importance of skills and training as a prerequisite to raising quality and standards in tourism.
Specifically, the department will:
- Look to factoring skills and training issues into the Quality Assurance assessment process by extending the demonstrator project throughout all schemes
- Ensure Quality Advisors and enterprise network business advisors integrate their activities to promote training and development
- Work closely with tourism businesses, enterprise networks, People 1st, Springboard, Colleges, and Tourist Board Training to assess industry skills and training needs, and ensure delivery of useful training
- Work closely with enterprise networks and others concerned with skills and training policies and programmes
Training is crucial to the success of any tourism-related business.
The key to effective staff development and training is to link it directly to your business objectives. Businesses which invest in their staff can improve their performance through:
- Better standards of service
- Increased customer satisfaction
- Increased repeat business
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