The Disability Discrimination Act (1995)

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(Photo credit: Renzo Mazzolini,
reproduced courtesy of Capability Scotland)

The DDA makes it unlawful for any service provider (including accommodation providers) to treat disabled people less favourably than they would treat other people for a reason related to their disability, when offering or providing goods, services or facilities. It does not matter whether the service is offered on payment or free of charge.

The Act defines a disabled person as "anyone with a physical or mental impairment which has a substantial and long-term adverse effect upon his or her ability to carry out normal day-to-day activities".

Around 9 million people living in Britain are recognised as having some form of disability. Research has shown that over 75% of disabled respondents considered an annual holiday to be important, both for themselves and for their carers. If we also consider European visitors, it quickly becomes apparent that they represent a very substantial number, with commensurate spending power.

How does it affect you?

The objective of the DDA – the creation of a fairer society – is compatible with your objective of creating or maintaining a successful tourism business. It is therefore important that all businesses in the tourism industry take their legal and civic responsibility seriously.

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